Contact Us
Welcome to Melunater.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, rug care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Brand: Melunater
Website:
melunater.com
Legal Entity:
Suzhou Maiyixing Cross-border E-commerce Co., Ltd.
Registered Address:
Room 3002, 3rd Floor, No. 10 Xinmen Road, Xinjia Industrial Zone, Changqiao Subdistrict, Wuzhong District, Suzhou City, Jiangsu Province
Unified Social Credit Code:
91320506MAE92KXQ9K
Email: service@melunater.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• Additional details about the product condition or concern
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@melunater.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping and After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Rug care and maintenance guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
Melunater offers a curated collection of home rugs, including:
• Modern Rugs – Modern and minimalist rugs designed for contemporary living spaces
• Vintage Rugs – Classic vintage-inspired rugs featuring timeless patterns and styles
• Plush & Cozy Rugs – Soft and comfortable rugs created for warm and inviting home environments
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions
• Materials and finishes
• Rug size and placement information
• Texture and surface details
• Colour and pattern information
• Product care and cleaning guidance
• Included accessories or components where applicable
• Recommended indoor use
• Product variations
Because specifications vary between products, please include the product name when contacting us.
5. Business and Wholesale Inquiries
Melunater welcomes inquiries from retailers, distributors, commercial buyers, interior-focused businesses, home décor businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Melunater
Website:
melunater.com
Legal Entity:
Suzhou Maiyixing Cross-border E-commerce Co., Ltd.
Registered Address:
Room 3002, 3rd Floor, No. 10 Xinmen Road, Xinjia Industrial Zone, Changqiao Subdistrict, Wuzhong District, Suzhou City, Jiangsu Province
Unified Social Credit Code:
91320506MAE92KXQ9K
Customer Support Email:
service@melunater.com
melunater.com is owned and operated by Suzhou Maiyixing Cross-border E-commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing the right rug for your home and living space to receiving and enjoying your order, our team is here to make your shopping experience clear, simple, and convenient.
If you have any questions, simply contact us at:
Thank you for choosing Melunater.
Melunater — Thoughtful Rugs for Everyday Living.